Do you plan Process Improvements or do they evolve?

How do you plan process improvements?

Take the dummy out of your mouth and learn positive verbal communications

“How would your life be different if…You walked away from gossip and verbal defamation? Let today be the day…You speak only the good you know of other people and encourage others to do the same.” ― Steve Maraboli, Life, the Truth, and Being Free Further to the recent article “Take the fluff out of your […]

Take the fluff out of your ears. What on earth is the benefit of Active Listening?

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Ralph Nichols Customer service involves interacting with customers, positively engaging with them and having a dialogue. A dialogue involves at least two people and the conversation that happens […]