Take the fluff out of your ears. What on earth is the benefit of Active Listening?

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Ralph Nichols Customer service involves interacting with customers, positively engaging with them and having a dialogue. A dialogue involves at least two people and the conversation that happens […]

Read More Take the fluff out of your ears. What on earth is the benefit of Active Listening?