The Customer Experience is alive and well

“Take good care of your customers and they will take care of your business.” ― Biju Paulose Recent discussions with a Managing Partner of a legal company and a Senior Director of a telecom’s provider were prompted by the question “Is Customer Experience dead?” No, it is not. It is the most critical aspect of […]

Do you plan Process Improvements or do they evolve?

How do you plan process improvements?

3 Seconds to make an impact? Yes it’s that quick!

“I believe you don’t have years, or months, or weeks to impact a person’s life. You have seconds. Seconds to win them over, And seconds to lose them.” ― K.A. Tucker, Four Seconds to Lose Three things happened all on the same day that all pointed to the same outcome – how quickly we make […]

Regeneration and a Walking Meditation

Spring time and a Walking Meditation

Endurance, Resilience, and Success

Endurance is not just the ability to bear a hard thing, but to turn it into glory. – William Barclay Back to work on a Monday and I never thought I would feel as good as I feel. After the experience I put myself and seven others through on Saturday, I thought I would be […]

My temporary world of silence

“I’ve begun to realize that you can listen to silence and learn from it. It has a quality and a dimension all its own.” ― Chaim Potok, The Chosen January seems such a long time ago, but this year, it was very different. It was a month where I lived in a partial world of […]

HNYTYAY – 3 words for 2019

“Words are pale shadows of forgotten names. As names have power, words have power. Words can light fires in the minds of men. Words can wring tears from the hardest hearts.” ― Patrick Rothfuss, The Name of the Wind If you haven’t worked out what the acronym is, it is “Happy New Year to You […]

Using socks to meditate

“Sadly, my socks are like snowflakes, no two are exactly alike.” ― Graham Parke I bet the title of this blog post made you stop and do a double take for a moment. “Using socks to meditate? How”, you ask. There is a large discussion that goes on as to whether you wear certain items […]

Meditating when you paint

“Painting is poetry that is seen rather than felt, and poetry is painting that is felt rather than seen.” ― Leonardo da Vinci No, I am not an artist, nor even a painter. My craft is the more mundane, that of an experienced DIY’er. The house I currently live in is an old house and […]

A walk in the woods, time for peace

“Forests are the lungs of our land, purifying the air and giving fresh strength to our people. ” ― Franklin D. Roosevelt Outside of work and the family, one of my hobbies is helping out in the scouting movement. I remember when I was a youngster, being a cub scout and going to camps. […]