“Take good care of your customers and they will take care of your business.” ― Biju Paulose Recent discussions with a Managing Partner of a legal company and a Senior Director of a telecom’s provider were prompted by the question “Is Customer Experience dead?” No, it is not. It is the most critical aspect of […]Read More The Customer Experience is alive and well
How do you plan process improvements?Read More Do you plan Process Improvements or do they evolve?
“I believe you don’t have years, or months, or weeks to impact a person’s life. You have seconds. Seconds to win them over, And seconds to lose them.” ― K.A. Tucker, Four Seconds to Lose Three things happened all on the same day that all pointed to the same outcome – how quickly we make […]Read More 3 Seconds to make an impact? Yes it’s that quick!
Spring time and a Walking MeditationRead More Regeneration and a Walking Meditation
Endurance is not just the ability to bear a hard thing, but to turn it into glory. – William Barclay Back to work on a Monday and I never thought I would feel as good as I feel. After the experience I put myself and seven others through on Saturday, I thought I would be […]Read More Endurance, Resilience, and Success
“I’ve begun to realize that you can listen to silence and learn from it. It has a quality and a dimension all its own.” ― Chaim Potok, The Chosen January seems such a long time ago, but this year, it was very different. It was a month where I lived in a partial world of […]Read More My temporary world of silence
“Words are pale shadows of forgotten names. As names have power, words have power. Words can light fires in the minds of men. Words can wring tears from the hardest hearts.” ― Patrick Rothfuss, The Name of the Wind If you haven’t worked out what the acronym is, it is “Happy New Year to You […]Read More HNYTYAY – 3 words for 2019