Hear, Listen and Attend

“People generally see what they look for, and hear what they listen for.”  ― Harper Lee, To Kill a Mockingbird When I was young, I was partially deaf. This was due to a number of problems with wax and my sinuses. A couple of operations later and I could hear. Not perfectly, but well enough […]

Read More Hear, Listen and Attend

Getting caught out not listening

  “When people talk, listen completely. Most people never listen.” ― Ernest Hemingway Ok. I’ll admit it. It was me.    What on earth are you talking about Summerhayes? Have you finally lost the plot? Gone off the rails? Decided to enter the loony bin? Nope. I am admitting something, I’ve always kept hidden. For […]

Read More Getting caught out not listening

The beauty of Silence

“In the end, we will remember not the words of our enemies, but the silence of our friends.” ― Martin Luther King Jr. I love when the extended family gets together. The vibe and the feeling of being together is wonderful. As a family of daughters – I have two and my brother has three […]

Read More The beauty of Silence

Take the fluff out of your ears. What on earth is the benefit of Active Listening?

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Ralph Nichols Customer service involves interacting with customers, positively engaging with them and having a dialogue. A dialogue involves at least two people and the conversation that happens […]

Read More Take the fluff out of your ears. What on earth is the benefit of Active Listening?