“People generally see what they look for, and hear what they listen for.” ― Harper Lee, To Kill a Mockingbird When I was young, I was partially deaf. This was due to a number of problems with wax and my sinuses. A couple of operations later and I could hear. Not perfectly, but well enough […]Read More Hear, Listen and Attend
“When people talk, listen completely. Most people never listen.” ― Ernest Hemingway Ok. I’ll admit it. It was me. What on earth are you talking about Summerhayes? Have you finally lost the plot? Gone off the rails? Decided to enter the loony bin? Nope. I am admitting something, I’ve always kept hidden. For […]Read More Getting caught out not listening
“In the end, we will remember not the words of our enemies, but the silence of our friends.” ― Martin Luther King Jr. I love when the extended family gets together. The vibe and the feeling of being together is wonderful. As a family of daughters – I have two and my brother has three […]Read More The beauty of Silence
“That’s the thing about depression: A human being can survive almost anything, as long as she sees the end in sight. But depression is so insidious, and it compounds daily, that it’s impossible to ever see the end.” ― Elizabeth Wurtzel, Prozac Nation I listened to a recent radio programme that talked about the top […]Read More Depression in Teenagers and Perceptual Positions
“Sometimes when I’m talking, my words can’t keep up with my thoughts. I wonder why we think faster than we speak. Probably so we can think twice.” ― Bill Watterson I have just completed an extended Mindfulness diploma and one of the sections of the programme really struck a chord with me. Many of the […]Read More Mindfulness and it’s impact on how you speak
“How would your life be different if…You walked away from gossip and verbal defamation? Let today be the day…You speak only the good you know of other people and encourage others to do the same.” ― Steve Maraboli, Life, the Truth, and Being Free Further to the recent article “Take the fluff out of your […]Read More Take the dummy out of your mouth and learn positive verbal communications
“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Ralph Nichols Customer service involves interacting with customers, positively engaging with them and having a dialogue. A dialogue involves at least two people and the conversation that happens […]Read More Take the fluff out of your ears. What on earth is the benefit of Active Listening?