Take the fluff out of your ears. What on earth is the benefit of Active Listening?

“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Ralph Nichols Customer service involves interacting with customers, positively engaging with them and having a dialogue. A dialogue involves at least two people and the conversation that happens […]

Combining work and pleasure

I recently saw an update to LinkedIn for my old boss’s boss at HP, Francesco Serafini. It would appear he has ended up running a yachting company. Check out these beauties….. http://www.dominatoryachts.com/en/

The Strategic Five

Any strategy adds value only as far as it sharpens or enhances the answers to five existential questions that every enterprise should be asking itself every day: 1. What business or businesses should you be in? 2. How do you add value to your businesses? 3. Who are the target customers for your businesses? 4. […]