Management of Change – final research part – Enabling people to change

“Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” Frances Hesselbein, The Key to Cultural Transformation, Leader to Leader (Spring 1999) In the last post, I talked about the biggest positive impact in enabling change, Agility, […]

Management of Change – Latest research part 4 – Agility is the Key

Even those who fancy themselves the most progressive will fight against other kinds of progress, for each of us is convinced that our way is the best way.” Louis L’Amour (The Lonely Men) In the last post, I talked about the accumulated impact of the change and that there is one driver of employee change […]

Management of Change – Latest research part 3 – Accumulated Impacts

“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” John P. Kotter [Leading Change] In the last post, I talked about the impact of change and time that it takes to recover from the change. […]

Management of Change – Latest research part 2 of 5 – Change Burn Out

“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.”— James Belasco and Ralph Stayer Flight of the Buffalo (1994) Continuing the outcome from the Corporate Executive Board webinar, this article is on four categories of change success and measuring the […]

Management of Change – Latest research part 1 – Embracing Change

“One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.” Robert E. Quinn One of the aspects of working in a B2B – Business 2 Business – service organisation, is that there are organisations and research that the company I work for subscribes to and […]

A BRIEF OVERVIEW OF STRUCTURED HELP THROUGH RAPID MEMORY CHANGE

“One of the keys to happiness is a bad memory.” ― Rita Mae Brown I love this quote so much I’ve used it again. Further to the previous article I wrote on memories – Are memories really real? How do they work?, I wanted to follow up on the idea that memories are not “real”, […]

Customer Service and the impact of Millennials, part 2

“…The Millennial Generation will entirely recast the image of youth from downbeat and alienated to upbeat and engaged—with potentially seismic consequences for America.” — Neil Howe and William Strauss from “Millennials Rising.” This is the second article in the series where I was asked to take part in a discussion on the impact of the […]

Customer Service and the rise of Millennials, part 1 of 2 posts

Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it. George Orwell I was asked to take part in a discussion on the impact of the Millennials on the service industry by the Field Service Magazinehttp://fieldservicenews.com/. What on earth are Millennials […]

Mindfulness and the fear of change

If you are depressed, you are living in the past If you are anxious, you are living in the future If you are at peace, you are living in the present, Lao Tzu Life is full of change, I would contend that there are three things in life you can be certain of – Taxation, […]