I was contacted by Kris Oldland from Field Service news for some words to ad to an article on Steve. These were the ones I wrote:
There are few people that positive inspire you from the moment you meet them, Steve Downton was one of them. Having met Steve in the late 90’s when working at HP, we kept in touch over the years and collaborated on numerous projects. Steve was THE customer services expert that you could always count on. He would bring a customer centric, “out side in”, up to date, content rich, but most of all pragmatic approach to how to deliver excellent profitable customer services. Most of all he was a gentle, warm and genuine person to know and I and many others miss him greatly.
Martin Summerhayes 